Returns & Exchanges

At GEAR:30 we strive to make returns and exchanges as hassle free as possible - we understand that sizes can vary brand to brand, and nobody wants to get stuck with a quality piece of gear that simply doesn't fit. Please note - all returns or exchanges must be new/unused products with tags, and we're unable to accept returns on climbing hardware, ropes, and slings.

Online

  • 30 day window: All returns/exchanges must be handled within 30 days of purchase
  • Exchanges for a different size are ALWAYS free of charge
  • We can only accept returns/exchanges for new/unused products with tags & original boxes
  • Returns on closeouts and clearance items over 50% off can only be returned for store credit
  • To start a return, email your order number and return request to cody@gearthirty.com 
    We’ll send a return label and RA # 
    Upon delivery and inspection we’ll credit your card or ship your replacement within 48 hours
    Cost of return shipping is taken out of all returns, while exchanges are free

In-Store

  • 30 day window for all returns/exchanges
  • Store credit only for clearance items over 50% off 
  • Stop by the store any time with your gear - new with tags - and we'll take care of you. 
  • Don't have a receipt? Shouldn't be a problem, we can usually find your purchase within the system.

Warranty Claims

  • We can accept warranty claims within 30 days, past then any warranty issue needs to be sent directly to the manufacturer
  • Have a question about your product and its warranty? Email our expert - chase@gearthirty.com 

Questions? Just give us a call 

  • 801-732-5870
  • 10am-7pm 
  • Monday-Saturday