Black Diamond - OZ Rackpack
Locally owned and operated, GEAR:30 is Ogden's Mountain Shop.
Founded in 2012 under the premise of carrying quality gear for camping, trail running, skiing, snowboarding, backcountry touring, climbing, and hiking.
We have all had gear fail on us in the past, and vow to never sell you any of that crap. Particular, not pretentious. That's why we pride ourselves in the brands we carry & back them up 100%.
Quality. Local. Helpful.
At GEAR:30 we strive to make returns and exchanges as hassle free as possible - we understand that sizes can vary brand to brand, and nobody wants to get stuck with a quality piece of gear that simply doesn't fit. Please note - all returns or exchanges must be new/unused products with tags (no returns on underwear), and we're unable to accept returns on life-saving equipment like: Avalanche bags, beacons, climbing hardware, ropes, and slings.
- 30 day window: All returns/exchanges must be handled within 30 days of purchase. Items received late will be processed with store credit only.
- Any product defects, damage, or concern must be communicated within 72 hours of delivery and will be promptly taken care of by our team
- Exchanges for a different size are FREE of charge, oversize shipping fees may apply
- We can only accept returns/exchanges for new/unused products with tags & original boxes
- Returns on closeouts and clearance items over 50% off can only be returned for store credit
- Cost of return shipping is taken out of all returns, while exchanges are free
- To start a return, please email your order number and return request to email@example.com
- 30 day window for all returns/exchanges
- Store credit only for clearance items over 50% off
- Stop by the store any time with your gear - new with tags - and we'll take care of you.
- Don't have a receipt? Shouldn't be a problem, we can usually find your purchase within the system.
- We can accept warranty claims within 30 days, past then any warranty issue needs to be sent directly to the manufacturer
- Have a question about your product and its warranty? Email us here: firstname.lastname@example.org
Questions? Just give us a call
- $10 flat rate for Continental USA
- Express Shipping (Generally 2-5 Business Days) for $16.95
- Alaska/Hawaii - $17.50 flat rate
- $17.95 - Standard
- $39.95 - Express
- $25 - Skis/Snowboards
- Alaska/Hawaii - $35.00
- $55 - Freight (Heavy items like coolers)